DETERMINATION OF QUALITY OF NURSING CARE IN HEMATOLOGICAL UNITS: A REVIEW

Abstract

 Background: Hematological diseases rates have raised recently, which has put more strain on
medical staff especially nurses and could have an impact on the standard of nursing care provided.
It has been confirmed that the global research which were conducted to measure the quality of
nursing care for patients in Hematological diseases units is almost limited.
Purpose: To assess patients' satisfaction with the quality of nursing care in hematology units. To
find out the relationship between demographic characteristics and patients' satisfaction level with
the quality of nursing care.
Methods: A cross-sectional study that was conducted in Baghdad Teaching Hospital. Whereas the
sample size was (79 patients), employing the convenient sampling. Sample collection began
(December 1st to January 1st). The international tool PSNCQQ-Ar was used to collect the sample.
It comprises of 21 items: measuring the quality of nursing care based on patient satisfaction with
the nursing care.
Results: Patients were generally satisfied with the quality of nursing care in hematology units, in
addition to there being no relationship between demographic characteristics and patients’
satisfaction with the quality of nursing care, with the exception of 2 characteristics which were
(Job, For most of your hospital stay, were you in a room), whereas a relationship was found linking
them to patients' satisfaction with the quality of nursing care with a P < 0.05.
Conclusion: The researchers concluded that the quality levels of nursing care in hematology units
are high and were not affected in light of these critical conditions.